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Policies

Shipping & DeliveryFree Shipping on All Orders | GolfCartGarage.com

We offer FREE Standard Shipping via FedEx & UPS on all golf cart parts and accessories to customers located anywhere within the continental United States. For shipments to Alaska, Hawaii, Puerto Rico or Canada there is a shipping charge. We generally ship all orders within 24 hours or 1 business day, and deliver all orders between 1-4 business days, usually between 2-3 business days (excludes Canada). We have a warehouse located in Houston, Texas and depending on the order we often ship out of Florida and Maryland in order to quickly process and ship your order. If you have any questions regarding shipping or delivery, check out Shipping Frequently Asked Questions. If you'd like to see what others have said about their shopping experience at Golf Cart Garage, please check out our Customer Testimonials page.

100% Service Guarantee 110% Satisfaction Guarantee

It seems like so many stores selling products online offer either terrible or nonexistent customer service.  We understand that this can be a legitimate concern when deciding whether to make a purchase.  To minimize any potential fears, we promise to offer outstanding customer service and we back our promise with the Golf Cart Garage 100% Guarantee. The Golf Cart Garage 100% Guarantee backs all customer service we provide (i.e., communication, shipping times, ordering experience, etc.).  

 

Zero-Hassle Return Policy

Returns here at the Golf Cart Garage are fast and hassle-free. You can return any of our products within 45 days of purchase for a refund or replacement.  Please note that though we do offer free shipping on purchases, because many of our products are very heavy and expensive to ship to our customers, we ask that you pay for the return shipping costs if you'd like to return a non-defective product. Please also note that you will NEVER EVER EVER have to pay for any shipping/return costs if we make a mistake or you receive a defective product. We will pay to ship you a replacement free of charge and pay to ship the incorrect/defective product back to us. You will need to provide photos and go through our troubleshooting. This ensures that we take care of you if you have any problems. 

Also, returning a product is super easy -- just head on over to our Product Returns page to obtain a Return Authorization number and return shipping information.  Please note that in order to qualify for a refund, items must be returned in new condition, they must contain all of the original parts and accessories and they must be returned in the original packaging.  Once we receive your return, we promise to promptly credit your account.  

 

Privacy & Security

We take your privacy very seriously.  We will never distribute, sell or share any of your personal information with any third parties, except with those necessary to process and fulfill your order.  Your payment and personal information is 100% secure with us.  Our site uses 256-bit encryption technology that is about impossible to crack, so we’ve got you covered.  But if you do have any questions about our privacy or security policies, please don’t hesitate to contact us.

 

Payment Methods

We accept all major debit and credit cards --- Visa, MasterCard, American Express & Discover --- in addition to PayPal.  We'd prefer to avoid money orders, personal checks, gift cards or CODs.  But have no fear, if you would like to pay with your bank account (aka an e-check), you can quickly and easily set up and use PayPal.  If you are a school district, university or other governmental agency please call us and we can discuss payment options.

 


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