We offer FREE Standard Shipping on orders over $125 via FedEx & UPS on all golf cart parts and accessories to customers located anywhere within the continental United States. For shipments to Alaska, Hawaii, Puerto Rico Canada and Australia there is a shipping charge. We generally ship all orders within 24 hours or 1 business day, and deliver all orders between 1-4 business days, usually between 2-3 business days (excludes Canada, Australia, Hawaii and Alaska). We have a warehouse located in Houston, Texas and depending on the order we often ship out of Florida, Maryland, Ohio and Pennsylvania in order to quickly process and ship your order. If you have any questions regarding shipping or delivery, check out Shipping Frequently Asked Questions. If you'd like to see what others have said about their shopping experience at Golf Cart Garage, please check out our Customer Testimonials page.
It seems like so many stores selling products online offer either terrible or nonexistent customer service. We understand that this can be a legitimate concern when deciding whether to make a purchase. To minimize any potential fears, we promise to offer outstanding customer service and we back our promise with the Golf Cart Garage 100% Guarantee. The Golf Cart Garage 100% Guarantee backs all customer service we provide (i.e., communication, shipping times, ordering experience, etc.).
PRICE MATCH GUARANTEE
Our goal is to provide top quality products affordably with every day low prices along with excellent service and rewards, but if you find a lower every day price on an identical charger or part elsewhere, simply send us a link or screenshot of the product… And we’ll meet that same price on that item, guaranteed. PLEASE NOTE: Proof of lower price provided by the customer is required in order for us to price match
Here at Golf Cart Garage, we will help you find the RIGHT part for your golf cart the FIRST time or we will pay for return shipping, EVERY time.
So, what does that mean? That means that if we recommend a part for your golf cart and it is not the correct part, you will NEVER EVER EVER be asked to pay for any shipping/return costs. Also, while we do our absolute best to package up items really really well and test them prior to shipping, if you should happen to receive an item that is damaged or defective, we will always pay to ship you a replacement free of charge AND pay to ship the damaged/defective product back to us. Please note: For damaged or defective items, you will need to provide photos and go through our troubleshooting. This helps to ensure that the replacement/return process is seamless and goes as quickly as possible. For any damaged DoubleTake items, you are required to take photos of the part and the box, even if the box itself is not damaged. Failure to do so may result in delays and/or potential denial from the supplier.
For all LTL freight shipments (including batteries, roof tops, body kits, and other oversized items), please be sure to inspect the item before signing the delivery receipt provided by the freight company. Damage must be noted at the time of delivery to avoid claim denial. Any damage claim that is submitted after the delivery receipt has already been signed will be denied.
So, what about regular returns? Though we do offer free shipping on purchases, because many of our products are very heavy and expensive to ship to our customers, we do ask that you pay the return shipping costs should you want to return a non-damaged/non-defective product for refund. For a list of regular returns that are not eligible for prepaid return shipping, please see below:
- Un-damaged/non-defective items
- Items that are no longer needed/wanted
- Items that we did not recommend or suggest for you / Orders that we did not place for you (i.e. If you placed an order on our website and one of our representatives and/or sales-people did not recommend, suggest or place the order for you over the phone and the item is wrong, you will be responsible for return shipping costs. If you are not 100% sure that a part will work with your golf cart, please give one of our representatives a call at 800-401-2934 prior to ordering and we will be happy to help you confirm)
Also, returning a product is super easy -- just head on over to our Product Returns page within 45 days from the date of purchase to obtain a Return Authorization number and return shipping information. Please note that in order to qualify for a refund, items must be returned in new condition, they must contain all of the original parts and accessories and they must be returned in the original packaging. Once we receive your return, we promise to promptly credit your account.
We take your privacy very seriously. We will never distribute, sell or share any of your personal information with any third parties, except with those necessary to process and fulfill your order. Your payment and personal information is 100% secure with us. Our site uses 256-bit encryption technology that is about impossible to crack, so we’ve got you covered. But if you do have any questions about our privacy or security policies, please don’t hesitate to contact us.
We accept all major debit and credit cards --- Visa, MasterCard, American Express & Discover --- in addition to PayPal. We'd prefer to avoid money orders, personal checks, gift cards or CODs. But have no fear, if you would like to pay with your bank account (aka an e-check), you can quickly and easily set up and use PayPal. If you are a school district, university or other governmental agency please call us at 800-401-2934 or shoot us an email at [email protected] and we can discuss different payment options.