- Do you ship to Canada or internationally?
- Do you ship to Alaska, Hawaii or Puerto Rico?
- Do you ship to P.O. Boxes?
- Do you offer free shipping?
- Do you offer expedited shipping?
- When will my order ship?
- How do you ship orders?
- When will my order be delivered?
- Will I receive tracking information?
- Where is my tracking number?
- I ordered multiple items but only received part of my order?
- Where are you located?
- Which payment options do you accept?
- Do you charge sales tax?
- Do you offer any bulk or volume discounts?
- Do you have a digital catalog?
- Do you accept returns?
- How long do I have to make a return?
- Do I have to pay for return shipping?
- Is there a restocking fee for returned items?
- What if I receive a damaged or defective product?
Do you ship to Canada or internationally?
Yes! We ship select products (i.e. battery chargers) to almost all international countries (If you would like to purchase a charger, but do not find your country listed above, please let us know and we can add your country to our list.)
Please be advised that for items shipped to international countries, the customer is responsible for paying any customs related fees and taxes. (Please note: Orders shipping to Australia that are under $1,000 will not incur any customs related fees or duties).
In addition, for international orders, we can ship to a freight forwarder of your choice here in the United States. Please note however, that you will be responsible for selecting and arranging with the freight forwarder directly. We do not deal with the freight forwarder outside of delivering to them (this includes: quotes, lead times, documents needed, etc --- All of those topics are handled between you and the freight forwarder). That said, we are happy to send you any information that you might need to arrange a freight forwarder. Be advised that you (the customer) take full responsibility for the order after it's been tendered/delivered to the freight forwarder. Golf Cart Garage is not responsible for the orders once they're delivered.
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes. Restrictions apply for some items.
Yes! Free Ground Shipping on all orders over $149.99+ to the continental US. Otherwise:
- Orders from $0-$49.99, are $11.95 flat rate shipping.
- Orders from $50-$99.99, are $17.95 flat rate shipping.
- Orders from $100-$149.99, are $19.95 flat rate shipping.
- Orders from $150.00+, are shipped FREE via Ground shipping.
Do you offer expedited shipping (same-day, 1-day, 2-day, etc.)?
Yes. We offer Free Ground Shipping (continental US) on all orders of $149+ or more, generally via FedEx or UPS. But we do have a warehouse located in Houston, Texas and depending on the order we often ship out of Florida and Maryland. We almost always ship all orders within 24 hours or 1 business day from when the order is placed (excludes battery orders which generally take 3-4 weeks to ship). This significantly speeds up delivery times. We also offer express shipping (2-3 business day delivery) to the certain states in the continental US. Here are the rates:
- Orders from $0-$49.99, are $14.95 express flat rate shipping.
- Orders from $50-$99.99, are $20.95 express flat rate shipping.
- Orders from $100-$149.99, are $22.95 express flat rate shipping.
- Orders from $150.00-$400, are $24.95 express flat rate shipping.
- Orders from $400+, are $29.99 express flat rate shipping.
We almost always ship all orders within 24 hours or 1 business day from when the order is placed. International shipments may take an extra few days to ship
FedEx and UPS for 99% of domestic orders and DHL for international orders. For batteries, we ship LTL Freight (i.e. Old Dominion, Southeastern Freight Lines, etc etc).
When will my order be delivered?
Delivery is generally between 3-5 business days, most often between 2-3 days (excludes Hawaii, Alaska, Puerto Rico & Canada and Australia). We ship all orders within 1 business day, most same day. This excludes battery orders. Batteries generally ship within 3-4 weeks and typically deliver within 5-7 days.
Will I receive tracking information?
Yes. You will receive the following series of emails detailing the status of your shipment: (1) the carrier has received shipping information, (2) the shipment is in transit, (3) the shipment is out for delivery, and (4) the shipment has been delivered. For battery deliveries, you will receive a BOL (Bill Of Lading) or PRO number once the freight company picks up the batteries. It is slightly different than Ground tracking, but tracked just about the same way.
If you have completed an order but have not received a tracking number, please allow up to 48 hours or 2 business days to start receiving emails with tracking information. Please check your spam folder if it has been 48 hours or 2 business days since your purchase.
I ordered multiple items but only received part of my order?
Depending on our stock levels at each warehouse, some items may be shipped separately. Just give it a few days, the other item(s) are on the way.
We are based out of Houston, Texas and our sales department is located in Cleveland, Ohio. We stock and ship most of our products from our warehouse in Houston, Texas, and depending on the order we often ship out of Florida and Maryland as well. If you need our mailing address to add us as an approved vendor, please email us at Support@GolfCartGarage.com or give us a call at 1-800-401-2934.
Which payment options do you accept?
Visa, MasterCard, American Express and Discover. We'd prefer no personal checks or money orders, however, should you need to pay with something other than a credit or debit card, please contact us and we'll be happy to see what we can do to help. We do also offer many different financing options through Bread Financing. If you are a school district, university or other governmental agency please call us at 1-800-401-2934 and we can discuss payment options.
Yes, but only in certain states.
Do you offer any bulk or volume discounts?
Yes. Please check the product pages for bulk discounts. If not listed, please feel free to email us at Support@GolfCartGarage.com or give us a call at 1-800-401-2934 and we can can let you know of any bulk discounts.
Do you have a digital catalog?
Yes! Please see our Golf Cart Garage Digital Catalog.
Absolutely. The only items we don't accept returns for are OBC's and made-to-order items.
How long do I have to make a return?
You can return products within 45 days of purchase for a refund or replacement, no questions asked! Take a look at our Policies for additional information on returns.
Do I have to pay for return shipping?
Yes for general/regular returns. No if you received a damaged or defective product. For our full policy on returns, please see here: Returns. Please note: We do not accept returns or exchanges for any international orders placed outside of the continental US.
Is there a restocking fee for returned items?
There is a 10% restocking fee for all returned products. Note that there is also a 10% fee for refused deliveries because of the costs associated with shipping an item twice to and from our warehouse.
What if I receive a damaged or defective product?
If you receive a broken or defective product, no worries, we will take care of you right away. Instead of making you ship it back and then wait weeks for a replacement, we will send you a new one immediately. Our focus is on resolving any issues as quickly as humanly possible. Please see our Policies for additional information on returns.
Where can I find out more about my golf cart charger and golf cart batteries?
Here are a list of links that may be helpful:
- Golf Cart Chargers & Batteries FAQ
- How to Choose the Best Golf Cart Battery Charger
- Lester Links Charger vs. Lester Summit Charger
- How Many Volts Is My Golf Cart (36V Or 48V)
- How to Maintain My Golf Cart Batteries
More questions? Visit our golf cart cart resource.