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FAQ

Shipping:

Ordering/Returns:

Product Questions:


 

Shipping:

 

Do you ship to Canada or internationally?

Yes, we ship to Canada and Puerto Rico. At this time we do not ship to any other international countries. For items shipped to Canada, the customer is responsible for paying any customs related fees.

 

Do you ship to Alaska, Hawaii and Puerto Rico?

Yes.

 

Do you ship to P.O. Boxes?

No.

 

Do you offer free shipping on all orders?

Yes! Free Ground Shipping on all orders to the continental US.

 

Do you offer expedited shipping (same-day, 1-day, 2-day, etc.)?

We offer Free Ground Shipping (continental US), generally via FedEx or UPS. But we do have a warehouse located in Houston, Texas and depending on the order we often ship out of Florida and Maryland. We almost always ship all orders within 24 hours or 1 business day from when the order is placed. This significantly speeds up delivery times. We generally do not do expedited shipping because the items we sell are heavy and very expensive to put on a plane.

 

When will my order ship?

We almost always ship all orders within 24 hours or 1 business day from when the order is placed.

 

How do you ship orders?

FedEx and UPS for 99% of orders. 

 

When will my order be delivered?

Delivery is generally between 1-4 business days, most often between 2-3 days (excludes Hawaii, Alaska, Puerto Rica & Canada). We ship all orders within 1 business day, most same day.

 

Will I receive tracking information? 

Yes. You will receive the following series of emails detailing the status of your shipment: (1) the carrier has received shipping information, (2) the shipment is in transit, (3) the shipment is out for delivery, and (4) the shipment has been delivered. 

 

Where is my tracking number?

If you have completed an order but have not received a tracking number, please allow up to 48 hours or 2 business days to start receiving emails with tracking information. Please check your spam folder if it has been 48 hours or 2 business days since your purchase.

 

I ordered multiple items but only received part of my order?

Depending on our stock levels at each warehouse, some items may be shipped separately. Just give it a few days, the other item(s) are on the way.

 

Where are you located?

We are based out of Houston, Texas and our sales department is located in Cleveland, Ohio. We stock and ship most of our products from our warehouse in Houston, Texas, and depending on the order we often ship out of Florida and Maryland as well. If you need our mailing address to add us as an approved vendor, please email us at Support@GolfCartGarage.com or give us a call at 1-800-401-2934.


 

Ordering/Returns:

 

Which payment options do you accept?

Visa, MasterCard, American Express, Discover and PayPal.  We'd prefer no personal checks or money orders. If you would like to pay with your bank account (aka an e-check), you can quickly and easily set up and use PayPal. If you are a school district, university or other governmental agency please call us at 1-800-401-2934 and we can discuss payment options.

 

Do you charge sales tax?

Yes, but only in Ohio and Texas. 

 

Do you offer any bulk or volume discounts?

Yes. Please check the product pages for bulk discounts. If not listed, please feel free to email us at Support@GolfCartGarage.com or give us a call at 1-800-401-2934 and we can can let you know of any bulk discounts. 

 

Do you have a physical catalog?

Yes! Please see our Golf Cart Garage Physical Catalog.

 

Do you accept returns?

Absolutely.

 

How long do I have to make a return?

You can return any of our products within 45 days of purchase for a refund or replacement, no questions asked! Take a look at our Policies for additional information on returns.

 

Do I have to pay for return shipping?

Yes for general returns. No if you received a damaged or defective product.

 

What if I receive a damaged or defective product?

If you receive a broken or defective product, no worries, we will take care of you right away. Instead of making you ship it back and then wait weeks for a replacement, we will send you a new one immediately. Our focus is on resolving any issues as quickly as humanly possible. Please see our Policies for additional information on returns. 


  

Product Questions: 

 

Where can I find out more about my golf cart charger and golf cart batteries?

Here are a list of links that may be helpful:

 


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